Terms of Use

01Purpose and acceptance

These terms of use (the "Terms") govern access to and use of the coreod.ch website (the "Website") and the Noaisis mobile application (the "App"), published by COREOD LTD. By accessing the Website or using the App, you accept these Terms. If you do not accept them, please do not use the Website or the App.

For the App downloaded from the App Store, Apple's standard Licensed Application End User License Agreement also applies. In the event of any conflict concerning the in-app purchase transaction, Apple's terms prevail for that transaction.

02Publisher and contact

The Website and the App are published by COREOD LTD, a company incorporated under the laws of England and Wales (private company limited by shares), registered with the Companies House register of companies of England and Wales under number 16185144, having its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

For the European Union, COREOD LTD acts through its establishment in the Union, Coreod Consulting (SIREN 750 531 469), based in France.

General contact: contact@coreod.ch. App support: support@coreod.ch. Personal data: privacy@coreod.ch.

03Eligibility

The App is intended for persons aged 18 or over, and includes an age check to that effect. By using it, you confirm that you are 18 or over. The subscription is in any event taken out by an adult who holds the app store account used for the purchase. The App is not designed for children. The age rating displayed by app stores follows their own classification systems and does not lower this requirement.

04Description of the services

The Website is a showcase website presenting Coreod's activities, including the App and the NeurAixplorer experience.

Noaisis is a daily wellbeing and health companion. The App brings together, among other things: sleep support and an evening ritual, guided breathing and heart coherence, meditations and deep rest protocols (NSDR), fasting and nutrition tracking, a mood wheel and a journal, and the reading, as a guide, of your Apple Health data, on your device. Features may evolve; the current description is the one on the App's app store listing.

05Wellbeing services, not medical services

Noaisis supports wellbeing and longevity, and is not a medical service. NeurAixplorer is a neuro-immersive wellbeing experience, not a medical device. Neither replaces professional medical advice.

The App is not a medical device, makes no diagnosis, prescribes no treatment and provides no care. The information and content offered are provided as a guide, to help you understand your signals and habits. They never replace the advice, diagnosis or follow-up of a qualified healthcare professional. For any health question, and before changing a treatment, diet or physical practice, consult a healthcare professional.

Noaisis is not an emergency service. In the event of distress or immediate danger, contact your country's emergency services. The App offers help resources by country, available at any time, including offline.

06Orion and Celeste, AI companions

Orion and Celeste are conversational companions powered by artificial intelligence. They are neither humans, nor healthcare professionals, nor therapists, and they tell you so. Their responses are generated automatically: they may be incomplete or inaccurate, do not constitute medical or professional advice, and never turn a number into a verdict. In hard moments, they point you to human support. You remain the sole decision-maker for your choices, including health choices.

07Account

Where the App requires an account (currently the Android version, and the iOS version from a forthcoming release), it is created and secured using your email address and a passwordless magic link. You agree to provide a valid email address that you control, and to protect access to your mailbox, which serves as the key to your account. You can delete your account at any time from within the App or through a dedicated web page.

08Subscription and free trial

Full access to the App is based on an auto-renewing monthly subscription, purchased as an in-app purchase through your Apple account. The price is displayed in the App Store and on the Apple payment sheet before any purchase confirmation; no amount is charged without this prior display.

You get 7 days free, once per Apple account. The App honestly shows you if the trial has already been used on your Apple account. After that, the subscription runs with no commitment and can be cancelled at any time, up to 24 hours before each renewal, from your Apple account settings. You keep access until the end of the period already paid for.

The purchase transaction is concluded with Apple and governed by the Apple Media Services terms. Cancellation, withdrawal and refund arrangements are detailed in our Refund policy.

If the App is distributed on other platforms (for example Google Play), the purchase and refund rules of the relevant platform will apply in an equivalent manner.

09Licence to use

Subject to compliance with these Terms and, where applicable, an active subscription, COREOD LTD grants you a personal, non-exclusive, non-transferable and revocable licence to use the App, for your private, non-commercial use. This licence transfers no ownership rights over the App, its content or its trademarks.

10Intellectual property

All elements of the Website and the App (text, audio content, protocols, visuals, graphic elements, logos, trademarks, product names, software, structure, formatting, as well as the Orion and Celeste companions and their voices) are protected by intellectual property law and remain the property of COREOD LTD or its rightful owners. Any reproduction, representation, adaptation, extraction or exploitation, in whole or in part, without prior written authorisation, is prohibited. The trademarks and product names mentioned, including Coreod, Noaisis and NeurAixplorer, are the property of COREOD LTD or of their respective owners.

The content you create in the App (journal, notes) remains yours and is stored on your device.

11Prohibited conduct

When using the Website or the App, you agree not to:

• use the services for unlawful, fraudulent or harmful purposes, or in breach of third-party rights;
• decompile, disassemble or reverse engineer the App, except where mandatorily permitted by law;
• circumvent, disable or tamper with technical protection, security or billing measures, including attempting to obtain the free trial more than once;
• extract, harvest or scrape content from the Website or the App in an automated manner, or attempt to extract the instructions, models or parameters of the AI companions;
• use the AI companions to generate, solicit or distribute unlawful content, or attempt to make them produce content contrary to their supportive purpose;
• resell, rent, lend or commercially exploit access to the App;
• impersonate any third party or interfere with the normal operation of the services.

COREOD LTD reserves the right to suspend or restrict access in the event of a breach, under the conditions of section 15.

12Personal data

Coreod collects no data, except your email. Your health data is read on your device, as a guide, and is never sold, never rented, never used for advertising. The full details of processing (account, conversations with the companions, health consent, abuse prevention, processors, rights) are set out in our Privacy policy, which forms part of the framework applicable to your use.

13Availability and evolution of the services

COREOD LTD endeavours to keep the Website and the App available, without warranting uninterrupted or error-free access. Maintenance operations, updates or technical constraints (including those of third-party platforms and providers) may temporarily affect access. Features may evolve, be enriched or modified; if a change were to substantially affect a service you have paid for, your statutory consumer rights remain unaffected.

14Liability

Nothing in these Terms limits or excludes the liability of COREOD LTD for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law. If you are a consumer, you also benefit from the statutory guarantees applicable to digital content and digital services, from which these Terms do not derogate.

Subject to the above, COREOD LTD is not liable for damage resulting from use of the services contrary to these Terms or to their intended purpose, for decisions you make on the basis of information provided as a guide, for unavailability attributable to third parties (distribution platforms, hosting providers, connectivity), or for events of force majeure. Your health belongs to you and to the professionals who support you; the App is a support, not a substitute.

15Termination and suspension

You may stop using the services at any time and delete your account from within the App or through the dedicated web page. Subscription cancellation is handled with Apple, under the conditions of section 08.

COREOD LTD may suspend or terminate your access in the event of a serious or repeated breach of these Terms, after prior notice except in cases of urgency or legal obligation. Deleting the account entails the deletion of the associated data, as described in the Privacy policy.

16Governing law and jurisdiction

These Terms are governed by English law, the law of the registered office of the publishing company. This choice does not deprive a consumer resident in the European Union or the European Economic Area of the protection afforded by the mandatory provisions of the law of their habitual residence, nor a consumer resident in Switzerland of the protection of the mandatory provisions of Swiss law.

Any dispute shall be brought before the courts having jurisdiction under the applicable rules, without prejudice to the protective rules of jurisdiction available to consumers. Before any action, write to us at support@coreod.ch: most situations are resolved simply.

17Changes to the Terms

COREOD LTD may update these Terms to reflect changes to the services or to the applicable regulations. In the event of a substantial change affecting your rights, reasonable notice will be given. The applicable version is the one published on this page, with its update date.

18Contact

For any question relating to these Terms: contact@coreod.ch. For assistance with the App: support@coreod.ch.